Shipping
All items with the exception of Ammunition will be shipped via USPS (Ammunition will be shipped using UPS ground).
Returns
Returns will only be accepted for merchandise found defective immediately upon receipt. Civilian Arms LLC will provide YOUR CHOICE of a replacement item (pending availability) or full refund on all non-firearm products found defective upon receipt. Civilian Arms LLC will not claim any responsibility for items damaged in shipping. For items damaged in shipping, Users need to file a claim with the carrier. If you receive a defective item, please immediately call the shop at 571-466-6106 to request a return label.
VERY IMPORTANT- FIREARM RETURNS!!
Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transferred to you it is considered used, even if unfired. Consequently, we cannot provide a full refund for new firearms once they have been transferred into your possession. Also, we DO NOT reimburse FFL transfer fees on returned items. We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturer’s warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer. PLEASE DO NOT SEND DEFECTIVE FIREARMS DIRECTLY TO CIVILIAN ARMS. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number.
ALL AMMUNITION SALES ARE FINAL
BY USING AND ORDERING FROM OUR SITE, USER AGREES TO THESE TERMS
Ammo Shipping Restrictions
It is the customer’s responsibility to ensure compliance will all federal, state, and local laws when purchasing ammunition.
ALL SALES ARE FINAL. Verify product before purchasing.
The purchaser also certifies that they are of the legal age in accordance with federal, state, and local laws.
All orders are shipped by UPS Ground. Due to UPS shipping rules, orders received after 4 PM (EST) on Friday and orders received over the weekend or holidays will not ship until the next business day.
No shipping of ammunition to Washington AK, HI, D.C., NY, or MA. We do not ship handgun ammunition to NJ.
CA residents: must ship ammo to an FFL or ammo dealer. Please provide the contact information for your dealer by email after checkout so we can obtain a copy of their license.
CA FFL 03 license holders: please send a copy of your FFL and CA Certificate of Eligibility.
NJ, CT and IL residents: we require a copy of your driver’s license and permit. Chicago residents must ship to an FFL Dealer. We no longer ship to Cook County, IL residents.
If required documents haven’t been received within 2 business days your order will be cancelled without notification and a 20% restocking fee will be charged.
Inventory is not committed to your order until the required documentation are received.
